Over view: Today at Samarthanam Srishti BPO/Call Centre Training Unit, Dr. Madhu Lodhaya- an occupational therapist and a psychologist delivered guest lecture to the students. She also is a Hubli Champion of Deshpande Foundation and a consultant to various corporate one of which is first source Solutions Ltd.
Since she is well aware of the working culture of BPOs and Call Centers, she shared her experience with the students since they too will work in call centers tomorrow. She spoke particularly on managing work under extreme stressed conditions and real business scenarios.


The topics were as follows:

• Time Management
• Dedicated working hours
• Problem solving abilities
• Resolution
• Self Confidence
• Equal responsibility bring equal rights
• The act of overcoming yourself to survive
• Daily updates and up gradation of process and personal knowledge
• Change is good
• Learning new things at a faster rate
• Rotational shifts depending on the company demand
• Adaptability to new leaders and colleagues
• Change of habits and development of new skills
• Disabled friendly surroundings in call centers/BPOs
• Proper planning to manage time
• Value for professional relationship more than personal ones(at workplace)
• Open mindedness to accept new things
• Focus on the work and the reason we chose to work
• Recognition for self is recognition for company and vice versa
• Development of positive attitude which is not inbound, need to be developed time and again
• Self esteem
• Acceptance of weaknesses and importance to strengths
• Stress definition and stress busters
• Work load and stress
• Silence is golden, learn the art of keeping quiet
• Control over the situation
• Breathing exercises
• Social and cultural barrier
• People and task management




Additional to this, she also demonstrated how to overcome stress after long working hours and business stress as mentioned above. She in particular guided the students to do some breathing exercises to be relaxed. Students were involved and it was a two way interaction. We at Samarthanam Srishti BPO/Call Centre Training Unit, Hubli are grateful to Dr. Madhu Lodhaya for taking her time out and share her exceptionally wonderful knowledge with our differently able people.